1. Introduction

At Fix-It.ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to:

When you register on our site
When you create a contractor profile
When you post a job
When you subscribe to our service
When you contact us

The personal information we collect may include:

Name, email address, phone number, and contact information
Billing information and payment details
Address and location data
Profile information and service descriptions
Photos and documents related to identity verification
User-generated content, including reviews and messages

2.2 Non-Personal Data

We may also collect non-personal identification information about users whenever they interact with our site. This may include:

Browser name
Type of computer or device
Technical information about the user's connection to our site
IP address
Referring site and pages viewed
Time spent on pages

3. How We Use Your Information

We may use the information we collect from you for the following purposes:

To operate, maintain, and improve our site and services
To process transactions and manage your account
To connect clients with appropriate contractors
To verify contractor identities and qualifications
To send periodic emails and communications
To respond to inquiries, questions, and/or other requests
To monitor and analyze usage patterns and trends
To prevent fraudulent activities and enhance security

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Sensitive and private data exchange between the site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

5. Sharing Your Personal Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.

We may share personal information with:

Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, or assist us in analyzing how our service is used (e.g., payment processors, identity verification services).
Platform Users: When you post a job or create a contractor profile, certain information will be visible to other users of the platform to facilitate connections.
Legal Requirements: We may disclose your information where required by law or to protect our rights.

6. Third-Party Services

Our site may use third-party service providers to help us operate our business and administer activities on our behalf, such as payment processing, identity verification, and analytics.

These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may use the following third-party services:

Stripe for payment processing and identity verification
Google Analytics for website usage analysis
Email service providers for communication

7. Cookies and Tracking Technologies

Our site may use "cookies" to enhance user experience. A cookie is a small piece of data stored on your computer for record-keeping purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

We use cookies for the following purposes:

To remember your preferences and settings
To authenticate users and maintain session information
To analyze site traffic and user behavior
To improve our site and services based on user data

8. User Rights

You have certain rights regarding your personal data, including:

Access: You have the right to request copies of your personal data.
Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure: You have the right to request that we erase your personal data, under certain conditions.
Restriction: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Object: You have the right to object to our processing of your personal data, under certain conditions.
Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

10. Children's Privacy

Our service is not directed to anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Privacy Policy